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The Operations Report Card
About
Contents/Score Card
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The Operations Report Card (Single)
Public Facing Practices
Are User Requests Tracked Via A Ticket System?
Are "The 3 Empowering Policies" Defined And Published?
Does The Team Record Monthly Metrics?
Modern Team Practices
Do You Have A "Policy And Procedure" Wiki?
Do You Have A Password Safe?
Is Your Team's Code Kept In A Source Code Control System?
Does Your Team Use A Bug-Tracking System For Their Own Code?
In Your Bugs/Tickets, Does Stability Have A Higher Priority Than New Features?
Does Your Team Write "Design Docs"?
Do You Have A "Post-Mortem" Process?
Operational Practices
Does Each Service Have An Opsdoc?
Does Each Service Have Appropriate Monitoring?
Do You Have A Pager Rotation Schedule?
Do You Have Separate Development, QA and Production Systems?
Do Roll-Outs To Many Machines Have A "Canary Process?"
Automation
Do You Use Configuration Management Tools Like Ansible/Puppet/Chef?
Do Automated Administration Tasks Run Under Role Accounts?
Do Automated Processes That Generate E-Mail Only Do So When They Have Something To Say?
Fleet Management Process
Is There A Database Of All Machines?
Is OS Installation Automated?
Can You Automatically Patch Software Across Your Entire Fleet?
Do You Have A Pc Refresh Policy?
Disaster Preperation
Can Your Servers Keep Operating Even If 1 Disk Dies?
Is The Network Core N+1?
Are Your Backups Automated?
Are Your Disaster Recovery Plans Tested Periodically?
Do Machines In Your Data Center Have Remote Power / Console Access?
Security Practices
Do Desktops, Laptops, And Servers Run Self-Updating, Silent, Anti-Malware Software?
Do You Have A Written Security Policy?
Do You Submit To Periodic Security Audits?
Can A User's Account Be Disabled On All Systems In 1 Hour?
Can You Change All Privileged (Root) Passwords In 1 Hour?
OpsDoc Template
Overview
Build
Deploy
Common Tasks
Disaster Recovery
Pager Playbook
Service Level Agreement
In-House Information
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OpsDoc Template (Single)
Public Facing Practices
Table of contents
Are User Requests Tracked Via A Ticket System?
Are "The 3 Empowering Policies" Defined And Published?
Does The Team Record Monthly Metrics?