Skip to main content Link Menu Expand (external link) Document Search Copy Copied
  • The Operations Report Card
  • About
  • Contents/Score Card
  • ----------------------------
  • The Operations Report Card (Single)
  • Public Facing Practices
    • Are User Requests Tracked Via A Ticket System?
      • Are "The 3 Empowering Policies" Defined And Published?
        • Does The Team Record Monthly Metrics?
        • Modern Team Practices
          • Do You Have A "Policy And Procedure" Wiki?
            • Do You Have A Password Safe?
              • Is Your Team's Code Kept In A Source Code Control System?
                • Does Your Team Use A Bug-Tracking System For Their Own Code?
                  • In Your Bugs/Tickets, Does Stability Have A Higher Priority Than New Features?
                    • Does Your Team Write "Design Docs"?
                      • Do You Have A "Post-Mortem" Process?
                      • Operational Practices
                        • Does Each Service Have An Opsdoc?
                          • Does Each Service Have Appropriate Monitoring?
                            • Do You Have A Pager Rotation Schedule?
                              • Do You Have Separate Development, QA and Production Systems?
                                • Do Roll-Outs To Many Machines Have A "Canary Process?"
                                • Automation
                                  • Do You Use Configuration Management Tools Like Ansible/Puppet/Chef?
                                    • Do Automated Administration Tasks Run Under Role Accounts?
                                      • Do Automated Processes That Generate E-Mail Only Do So When They Have Something To Say?
                                      • Fleet Management Process
                                        • Is There A Database Of All Machines?
                                          • Is OS Installation Automated?
                                            • Can You Automatically Patch Software Across Your Entire Fleet?
                                              • Do You Have A Pc Refresh Policy?
                                              • Disaster Preperation
                                                • Can Your Servers Keep Operating Even If 1 Disk Dies?
                                                  • Is The Network Core N+1?
                                                    • Are Your Backups Automated?
                                                      • Are Your Disaster Recovery Plans Tested Periodically?
                                                        • Do Machines In Your Data Center Have Remote Power / Console Access?
                                                        • Security Practices
                                                          • Do Desktops, Laptops, And Servers Run Self-Updating, Silent, Anti-Malware Software?
                                                            • Do You Have A Written Security Policy?
                                                              • Do You Submit To Periodic Security Audits?
                                                                • Can A User's Account Be Disabled On All Systems In 1 Hour?
                                                                  • Can You Change All Privileged (Root) Passwords In 1 Hour?
                                                                  • OpsDoc Template
                                                                    • Overview
                                                                    • Build
                                                                    • Deploy
                                                                    • Common Tasks
                                                                    • Disaster Recovery
                                                                    • Pager Playbook
                                                                    • Service Level Agreement
                                                                    • In-House Information
                                                                  • ----------------------------
                                                                  • OpsDoc Template (Single)
                                                                  This site uses Just the Docs, a documentation theme for Jekyll.

                                                                  Edit this page on GitHub.